RETURNS POLICY

We stand by our products and offer return, exchange, or refund services for products with verified manufacturing defects or transit damage if you are located in the US region.

Return, exchange, or refund requests must be submitted within 30 calendar days from the date the order was created.

Products under the following conditions cannot be returned:

• Products returned for personal preference, change of mind, incorrect purchase, or any other non-quality-related reason cannot be returned or exchanged.    
• Does not include all original accessories, attachments, or packaging, or any item that is not in new or like-new condition, i.e. with cracks, dents, or scratches.
• Any defect or damage of the product caused by improper use of or unauthorised modification to the product, including exposure to moisture, entry of foreign objects (water, oil, sand, etc.) or improper installation or operation.
• The return request is not sent to Waydoo within 30 calendar days.

HOW DO I RETURN AN ITEM?

You have up to 30 calendar days from the date the order was created to request a return or exchange for a product with a verified quality issue.

PLEASE NOTE

• Approved returns due to verified manufacturing defects or transit damage will not be subject to a restocking fee.
  
• We are only responsible for the shipping cost for the return of the products with manufacturing defects.
• Items from different orders cannot be returned with the same package.
• Please DO NOT return any damaged products unless you're told to by a member of our support team. If you do this, it may delay us in resolving your issue.

FOLLOW THESE STEPS TO REGISTER YOUR RETURN

To request a return or exchange, you must contact us at sales@waydoo.com within 30 calendar days from the date the order was created.

RECEIVED A DEFECTIVE PRODUCTS?

Please contact our support team through support@waydoo.com with the following information if you think you have received a defective product:

PLEASE NOTE

• The invoice number of the purchase.
• Your name and address.
• A description of the defect.
• Any further information reasonably requested by Waydoo to verify and support your request.
• UPS claim reference number and any evidences that may help to verify the item is damaged during transit. (If applicable)

If you suspect the item is damaged during transit, please first file a claim with UPS before contacting Waydoo support team. Please make sure that you save all evidences that may help to verify your case.

Our support team will verify your request. We will provide you its replacement if it is determined that the product is indeed defective from the factory or transit. The shipping cost for returning the defective product and shipping the replacement will be covered by us.

Waydoo reserves the right to inspect and verify all reported defects before approving any return, exchange, replacement, or refund request.

REFUND POLICY

We offer returns, exchanges, and refunds only for products with verified manufacturing defects or transit damage. Requests must be submitted within 30 calendar days from the date the order was created.

To be eligible for a return, exchange, or refund, the product must have a verified manufacturing defect or transit damage and proof of purchase must be provided.

To start a return, you can contact us at sales@waydoo.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@waydoo.com.

US Phone: 6828883030 (09: 00 am-4: 00 pm CST)

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned in some certain countries, like power battery and hand controller (with battery cell inside). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
Exchanges are only available for products with verified manufacturing defects or transit damage. Waydoo reserves the right to inspect and verify all reported defects before approving an exchange request.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.